Privacy Policy

This Policy applies to customers, service professionals (“Pros” or “Contractors”), and visitors who use the Platform.

Techmeeting LLC acts as a “business” under the California Consumer Privacy Act (CCPA/CPRA) and as a “controller” or “business” under other U.S. state privacy laws where applicable. When a customer contacts a Pro, the Pro may also process that customer’s information as an independent business responsible for their own compliance obligations.

We collect information in three main ways:

• Information you provide — name, email, phone number, password (stored in hashed form when full authentication is enabled), business name (DBA, LLC, S-corp, etc.), service address, profile photos, gallery images, skills, pricing, messages, booking requests, reviews, and support communications.
• Information from your use of the Platform — search queries (location, zip, service category), device and browser type, IP address, pages viewed, approximate location derived from IP or zip, and cookies or similar technologies.
• Information from third parties — phone verification providers, geocoding services, analytics providers, and publicly available business registry sources when we verify Pro listings.

We use the following categories of vendors to operate the Platform. Each processes data on our behalf under contractual obligations appropriate to their role:

• Clerk — user authentication, account sign-in, and session management (clerk.com).
• Twilio — SMS one-time codes for contractor phone verification (twilio.com).
• Resend — transactional email when customers submit service requests to contractors (resend.com).
• Vercel — application hosting and content delivery (vercel.com).
• PostgreSQL database hosting (currently Neon) — stores account-linked marketplace data such as profiles, leads, and job stories.
• Geocoding and map-related services — to convert city or zip searches into map results.

We may collect phone numbers for verification and customer contact. If we implement identity verification, we may temporarily collect government ID images solely to verify a Pro’s identity and address. We do not intend to keep ID images long-term; they should be deleted after manual review or within a short retention period (for example, 24 hours after approval), as described at collection.

We may store verification status flags (such as phone verified, address verified) and, when enabled, a one-way cryptographic hash of an ID document number to help prevent duplicate accounts — not the readable ID number or image after deletion.

• Operate the Platform — accounts, search, maps, profiles, leads/orders inbox, and online status.
• Connect customers and Pros — display listings, route call/text/book requests, and show relevant categories.
• Verify and trust — phone verification, manual address/identity review, fraud prevention, and duplicate-account detection.
• Improve and secure — analytics, debugging, customer support, and enforcing our Terms.
• Communications — service messages, verification codes, and (with consent where required) marketing about Xoaks.
• Automated content assistance — when Pros publish job stories, we may transform short job notes they provide into formatted titles, summaries, FAQs, and SEO metadata using rule-based software on our servers. We do not use customer-facing AI chatbots, and we do not send job notes to third-party large language model APIs for this feature today. Pros review and edit generated text before publishing.
• Legal compliance — respond to lawful requests and protect rights, safety, and property.

We do not sell your personal information for money. We may disclose information as follows:

• To other users — when you contact a Pro or receive a lead, necessary contact and project details are shared between the parties.
• To service providers — hosting, database, email/SMS, analytics, geocoding, payment processors (if enabled), and verification vendors under contractual confidentiality obligations.
• For legal reasons — to comply with law, court order, or government request, or to protect users and Techmeeting LLC.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy or notice.
• With your direction — when you choose to share a profile link or integrate a third-party service.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand Platform usage. Essential cookies (for example, Clerk session cookies) are required for account features. You can control optional cookies through the Cookie preferences link in the site footer; disabling non-essential cookies may limit some features.

We may use analytics tools to measure traffic and performance when you opt in via Cookie preferences. Where required by law, we honor opt-out preference signals for certain advertising or “sale/share” activities.

We retain personal information as long as needed to provide the Platform, comply with law, resolve disputes, and enforce agreements.

Leads and booking requests are stored in our server database so Pros can manage orders across devices.

Some Pro profile settings may also be stored locally in your browser during beta periods; syncing to our servers occurs when you save profile, gallery, skills, or listing data.

Verification documents, when collected, are deleted after review or within a limited window as stated at upload. Verification flags and timestamps may be retained after deletion of the document.

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

The Platform is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided information, contact xoakscom@gmail.com and we will take appropriate steps to delete it.

If you are a California resident, you may have the following rights, subject to exceptions:

• Right to know — categories and specific pieces of personal information collected, sources, purposes, and disclosures.
• Right to delete — request deletion of personal information we collected from you, subject to legal exceptions.
• Right to correct — request correction of inaccurate personal information.
• Right to opt out — of “sale” or “sharing” of personal information for cross-context behavioral advertising (we do not sell personal information for money; if practices change, we will provide an opt-out).
• Right to limit — use of sensitive personal information where applicable.
• Right to non-discrimination — for exercising privacy rights.

To submit a privacy request — including access, correction, or deletion — email xoakscom@gmail.com with enough information to verify your identity (name, account email, and whether you are a customer or Pro). We will respond within the time required by applicable law (generally 45 days for California requests, with possible extension).

Account deletion requests — when you ask us to delete your account, we will delete or de-identify personal information in our systems within a reasonable period, subject to legal exceptions. This typically includes your marketplace profile, uploaded gallery images, draft or published job stories, favorites, and lead history tied to your account. We may retain limited records where required for fraud prevention, tax, legal compliance, or dispute resolution, and information already shared with another user (for example, a lead sent to a contractor) may remain in that recipient’s records.

Clerk authentication data — sign-in credentials are managed by Clerk; we will delete Platform data we control and will request deletion of the authentication account where applicable.

You may designate an authorized agent to submit requests on your behalf where permitted by law.

California Shine the Light: California residents may request information about disclosure of personal information to third parties for direct marketing purposes once per year, if applicable.

Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out of certain processing. Submit requests to xoakscom@gmail.com. We will honor applicable rights as required by law in your state.

If you provide a phone number, you may receive verification codes and service-related texts or calls. Message and data rates may apply. Reply STOP to opt out of marketing texts where offered; service and verification messages may still be sent as permitted by law.

Call and text buttons on Pro profiles may open your device’s native phone or messaging apps; those communications occur between you and the Pro and may be logged as leads on our Platform.

The Platform is operated from the United States and intended for U.S. users. If you access the Platform from outside the U.S., you consent to processing in the U.S., which may have different data protection laws than your country.

We may update this Policy from time to time. We will post the revised Policy with a new effective date. Material changes may require additional notice where required by law.

Techmeeting LLC

Email: xoakscom@gmail.com

Xoaks product website: Xoaks.com

If you are a California resident, you may also contact the California Attorney General’s office regarding your privacy rights.